Shipping Policy
Last updated: 25th August 2026 · Operated by Satva Biotech Private Limited (NRoute)
1. Where We Ship
- We currently ship across India only.
- We do not ship internationally at this time.
- Orders are delivered through our logistics partners, and tracking is powered by Shiprocket.
- Delivery to certain remote or non-serviceable pin codes may not be available. If your pin code is not serviceable, our team will contact you with available alternatives. Additional charges may apply in certain cases.
2. Dispatch & Delivery Timelines (TAT)
Orders are processed on business days (Monday–Saturday, excluding public holidays). Estimated timelines are below.
| Stage | Details | Turnaround Time (TAT) |
|---|---|---|
| Order Processing | Order confirmed, packed & handed over to courier | 2 business days |
| Metro Cities | Delivery to major metro locations | 3–5 business days after pickup |
| Rest of India | Delivery to non-metro / other locations | 5–8 business days after pickup |
| Remote / Special Zones | Delivery to hilly, remote or hard-to-reach pin codes | 8–10 business days after pickup |
Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, public holidays, strikes, or other circumstances beyond our reasonable control.
The delivery timeline displayed on the website is an estimate and may vary from the actual time of delivery.
3. Shipping Charges & Partial COD
- Shipping charges, if applicable, are calculated and displayed at checkout before payment.
- Partial COD is available on eligible orders and serviceable pin codes.
- Under the Partial COD option, 5% of the total order value is payable upfront at the time of placing the order, and the remaining 95% is payable at the time of delivery.
- The 5% upfront payment is non-refundable in case of order cancellation, refusal of delivery, failed delivery due to customer-related reasons, or return of the shipment, except where a refund is required under applicable law or where the issue is attributable to NRoute.
- The applicable upfront payment and remaining COD amount will be clearly displayed at checkout before the order is placed.
- For Partial COD orders, the order will be processed for dispatch only after the 5% upfront payment has been successfully received.
Track your order anytime through the tracking link sent to you once your order is dispatched.
4. Delays, Failed Delivery & Incorrect Addresses
- Please ensure that your shipping address and contact number are accurate and complete. Orders with invalid or incomplete addresses may be delayed or cancelled.
- If a delivery attempt fails due to an incorrect address, customer unavailability, refusal to accept the shipment, or other customer-related reasons, the courier may re-attempt delivery or return the shipment to us.
- For prepaid orders returned to us undelivered, we will contact you regarding re-shipment. Re-shipping charges may apply. Refunds, where applicable, will be processed in accordance with our Return, Refund & Cancellation Policy.
- For Partial COD orders returned to us due to customer-related reasons, the 5% upfront payment will remain non-refundable, subject to applicable law and the terms of our Return, Refund & Cancellation Policy.
- NRoute is not liable for delays caused by courier partners, natural events, strikes, regional restrictions, public holidays, or other circumstances beyond our reasonable control.
5. Damaged or Tampered Shipments
If your package appears damaged or tampered with at the time of delivery, please refuse the delivery where possible.
If you accept the shipment, please record an unboxing video and contact us within 2 days of delivery at info@satvabiotech.in.
Verified cases will be handled in accordance with our Return, Refund & Cancellation Policy.
Questions About Your Shipment?
Email: info@satvabiotech.in
Phone: (+91) 9769937372
Address:
Satva Biotech Pvt. Ltd.
203/204 Peninsula Plaza,
Fun Republic Lane, Off Link Road,
Andheri West, Mumbai 400053, India.