Terms & Conditions
THIS DOCUMENT IS AN ELECTRONIC RECORD IN PURSUANCE OF THE INFORMATION TECHNOLOGY ACT, 2000 (“IT ACT”), AS AMENDED UPTO DATE, AND RULES ISSUED THEREUNDER, AS APPLICABLE, AND IS PUBLISHED IN ACCORDANCE WITH THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2000, AND OTHER APPLICABLE PROVISIONS THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY, AND TERMS AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBSITE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT NECESSITATE A PHYSICAL OR DIGITAL SIGNATURE.
BY ACCESSING, BROWSING, USING https://nroute.co.in/ OR ANY OTHER WEBSITE, MOBILE VERSION OF THE WEBSITE OR MOBILE APPLICATION OR AVAILING ANY OF THE PRODUCTS OF M/S. SATVA BIOTECH PRIVATE LIMITED (HEREINAFTER REFERRED TO AS THE “COMPANY” OR “US” OR “WE”), THE RECIPIENT OF THE GOODS OR SERVICES OR ANY PERSONS WHO BROWSE OR PERSONS WHO ORDER THE PRODUCT(S) AGREE TO BE BOUND BY ALL THE T&C MENTIONED HEREUNDER.
THE TERMS AND CONDITIONS APPLY TO ALL USERS OF THE WEBSITE, INCLUDING, WITHOUT LIMITATION TO VISITORS, REGISTERED USERS, PROSPECTIVE PURCHASERS, BORROWERS, VENDORS, MERCHANTS, CONTRIBUTORS OF CONTENT PLACING AND/OR CUSTOMERS ORDERS THROUGH THE WEBSITE, MOBILE APPLICATION, OR BOTH, AND SHALL GOVERN ALL TRANSACTIONS AND INTERACTIONS BETWEEN SUCH USERS AND THE COMPANY.
The Website Terms of Use may be updated from time to time. Updated versions will be posted on the Website and are effective immediately. When using the Website and/or Mobile Application you should regularly verify whether the Website Terms of Use have been updated or amended. The Website provides information on products and services, is intended only for use from and in the Republic of India (India) and is based on the laws of India.
OVERVIEW
The Domain Name, Website, & Brand Name ‘NRoute’ is owned by M/s Satva Biotech Private Limited, having its registered office at 2nd floor, mulla house, 51, M G Road, Flora Fountain, Mumbai, Maharashtra, India - 400001.
M/s Satva Biotech Private Limited is licensed to use and operate the site and supply products directly to customers who transact using the site. As a user of the site and its services you are contracting with M/s Satva Biotech Private Limited through these terms.
SECTION 1 - ONLINE STORE TERMS
1.1 Eligibility and Authority
Only persons who are competent to enter into legally binding contracts under the Indian Contract Act, 1872, and other applicable laws, shall be entitled to access, use the Website and/or transact through the Website. For the avoidance of doubt, a person shall be competent to contract only if such person has attained the age of majority, is of sound mind, and is not otherwise disqualified from contracting under any relevant provisions of law.
Any person below the age of majority shall not independently enter into any transaction or assume contractual obligations through the Website. Any minor accessing, using or transacting through the Website shall do so only with the knowledge, consent and supervision of their parent or lawful guardian.
Where any individual user accesses or uses the Website, or undertakes any transaction on behalf of a Company, partnership firm, limited liability partnership, sole proprietorship, or any other legal entity, such user represents and warrants that he/she has been duly and validly authorized to act on behalf of such entity.
SECTION 2 - GENERAL CONDITIONS
2.1 Lawful Use
You may only access the Website for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Website.
2.2 Blocking and Disabling Accounts
We reserve the right to block any user and permanently disable user account if we believe in our sole discretion that action of such user has resulted in breach of fair usage policy or T&C. You acknowledge and agree that if we disable access to your Account, you may be prevented from accessing the Services, your Account details or any files or any other content which is contained in your Account.
2.3 General Acceptance
By using this Website or ordering Products from this Website, you agree to be bound by the present T&C.
SECTION 3 – TERMS GOVERNING QUANTITY, QUALITY AND PRICE OF PRODUCTS
3.1 Product Usage
Product Usage
By purchasing and using this nutraceutical supplement and/or any other products from our Website or Mobile Application, you agree to the following terms and conditions:
Product Use
This supplement is intended for use by adults above 18 years of age, unless prescribed by a healthcare professional. It is not a substitute for a varied diet and healthy lifestyle.
Dosage
Do not exceed the recommended dosage unless advised by a qualified healthcare professional.
Storage
Store the product in a cool, dry place, away from direct sunlight and moisture. Keep out of reach of children.
3.2 Medical Disclaimer
The products, services, and information provided, including consultations, blogs, and other materials are intended solely for informational purposes only and do not constitute medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any disease and should not substitute professional medical guidance and advice. Individuals who are pregnant, lactating, taking medication, or have an existing medical condition should consult a qualified physician before use.
If you experience any adverse reactions, discontinue use immediately and seek medical attention. While we provide personalized product recommendations based on the information submitted by you on our Website and/or Application, users with pre-existing or recurring health conditions or those taking prescriptions should obtain professional advice before making any dietary or lifestyle changes.
While we make every effort to ensure the accuracy of medical information on this platform and/or Website / Mobile Application, we do not warrant that such information reflects the prevalent standing in scientific research or medical advice. You should always consult a licensed healthcare provider for medical concerns. Never disregard professional medical advice or delay seeking treatment due to information found on this platform.
3.3 Terms of Offer
The Website offers a range of products, including, trial products and products provided free of charge. By placing an order for any product through the Website or Mobile Application, you acknowledge and agree to be bound by the terms and conditions stipulated herein. All products and samples supplied by us are intended strictly for personal use and shall not be sold, resold or transferred, or otherwise commercially exploited without our prior consent. We reserve the right, with or without notice, to cancel or reduce the quantity of any Products to be provided to you that we believe, in our sole discretion, may result in the violation of our T&C.
3.4 Customer Communications and Consent
I hereby authorize and give consent to M/s. Satva Biotech Private Limited (NRoute) to send me, either through itself or through any third party service provider, from time to time various information/alerts/other messages or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with national do not call registry/listed in national customer preference register or not.
I also confirm that by sending any of such messages/calls, I will not hold M/s. Satva Biotech Private Limited (NRoute) and/or any of its third party service provider liable and shall not institute a complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time.
You further understand that the access to the website/mobile application and the offer of services is conditional upon your irrevocable consent and acceptance of all the terms, conditions and obligations contained herein (as may be amended from time to time).
3.5 Opt Out Procedure
We provide 3 easy ways to opt out of from future Customer Solicitations:
- You may use the opt out link found in any email solicitation that you may receive;
- You may also choose to opt out, via sending your email by addressing to: info@satvabiotech.in; or
- You may send a written removal request to : M/S Satva Biotech Private Limited (NRoute), 203-204 Peninsula Plaza, Fun Republic Lane, Andheri West, Mumbai 400053.
3.6 Proprietary Rights
All the brand names owned and licensed to the Company constitute the exclusive intellectual property of the Company, its affiliates, partners or licensors, and is protected by laws of India, including laws governing all applicable forms of intellectual property. The Company retains all proprietary rights, interests, and trade secrets in and relating to its products. Accordingly, You shall not copy, reproduce, modify, duplicate, re-publish, re-sell or re-distribute any product manufactured and/or distributed by the Company in whole or in part or in any other form whatsoever. The Company also has rights to all trademarks and trade dress and specific layouts of this webpage, including without limitation calls to action, text placement, images, technology, content, software and other materials, displayed on the Website, including its overall look and feel. No trademark is granted in connection with the Products or the materials contained on the Website. The access to the Website does not authorize any individual to use a trademark or any other intellectual property in any manner. The trademarks displayed on the Website whether registered or unregistered, are the intellectual property of the Company.
3.7 Tax
If you purchase any Products, you will be responsible for paying any applicable taxes in relation to such purchase.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
4.1 Modification, Suspension and Discontinuance
The Company may change, suspend, or discontinue the availability of any of the Products at any time, without any notice or liability. You acknowledge that the price payable in connection with the Product or any service, may be subject to change, without notice or liability.
4.2 Service Fee
We reserve the right to charge a subscription fee and/or membership fee in respect of any of our products or services and/or any other charge or fee on a per order basis from you, anytime in the future.
SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
5.1 Your Account
You may create and hold one user account (“Account”) only. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your Account. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature. Each Account is non-transferrable and may not be sold, traded, combined, or otherwise shared with any other person.
If you are accessing, browsing and using the Website on someone else’s behalf; you represent that you have the authority to bind that person to all the T&C herein. In the event that the person refuses to be bound as the principal to the T&C, you agree to accept liability for any harm caused by any wrongful use of the Website resulting from such access or use of the Website in whatsoever nature.
If you know or have reasons to believe that the security of your Account has been breached, you should contact us immediately at the ‘Contact Information’ provided hereinbelow. If we have found a breach or suspected breach of the security of your Account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to the Company.
We reserve the right to refuse service and/or terminate accounts without prior notice if the T&C are violated or if we decide, in our sole discretion, that it would be in the Company’s best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Website and/or Mobile Application. The information provided to us shall be maintained by us in accordance with our Privacy Policy.
5.2 Payment Method
The Payments for the Products available on the Website may be made in the following ways:
Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, UPI, QR, PayPal, cash on delivery.
5.3 Pricing and Availability
The Prices and availability of the Products, offers and services provided or offered on the Website are subject to change without prior notice and at the sole discretion of the Company. The prices displayed at the Website are inclusive of goods and sales tax (“GST”), but do not include a delivery charge – currently shipping is free of any delivery charges. But later conditional delivery charges may get levied. For orders under INR 499 (Indian Rupees Four Hundred and Ninety-Nine only), delivery charge of INR 50 (Indian Rupees Fifty only) shall be levied. All orders above INR 499 (Indian Rupees Three Hundred and Ninety-Nine only) shall be delivered without any delivery charges. The Prices and offers in offline store and online on websites and portals other than the Website may vary from the prices displayed on the Website.
5.4 Delivery
For order containing multiple Products, delivery/package may be made in single or multiple shipments as per order quantity . Refer ‘Shipping Policy’ under our pages for Delivery timelines. Upon placement of the order, the estimated shipping and delivery timelines shall be available on order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. In the event, the Company is unable to deliver the Product within the estimated delivery date due to any reason, you will be notified by an e-mail the reason for such delay. You will have the right either to cancel the ordered Product or wait for the Product to be delivered. Please note that your order will be cancelled due to: (i) unavailability of the Product ordered; or (ii) at your instructions, in the event of failure to deliver the Product on the expected time of delivery by our delivery partners. You agree that the Company shall not be liable to pay for any damage or loss either direct or indirect owing to such cancellation of the order or delay in delivery.
5.5 Tracking Facility
Upon dispatch of the Product, tracking details are received on account registered mobile number via our courier partner & orders can be tracked. The order status can also be tracked from ‘Track Order’ page on our website.
SECTION 6 - OPTIONAL TOOLS
6.1 Chat Facility
The chat facility has been provided to help you with any and all Website related queries. Any use of this service shall be subject to the following conditions:
- The Company may suspend the chat service at any time without notice.
- The Company or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
- Communication through chat may be stored by the Company for future reference, and the user of such service will not have the right to access such information at any future date.
- While 'chatting', you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
- The chat room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.
- You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.
SECTION 7 - THIRD-PARTY LINKS
7.1 Content; Intellectual Property; Third Party Links
In addition to facilitating the purchase of Products, the Website provides various informational and promotional materials, including content relating to nutritional and dietary supplements, whether published directly on the Website or made accessible through links to third-party platforms. Such information may originate from sources independent of the Company, and the Company does not necessarily author, verify, endorse, or assume responsibility for the accuracy or completeness of such content. The Company does not endorse any such information or content and the Company expressly disclaims any and all liability in connection with the same. The Company is not responsible or liable for the information or the content or any damage or loss that may result from your access to or reliance on such information or content. To the extent that the Company does create the content on this Website, such content is protected by intellectual property laws of India. Any unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal and non-commercial use.
We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement, you can write to us at info@satvabiotech.in
Any links to third-party websites are provided solely as a convenience to you. The Company does not endorse, affiliate, sponsor or recommend any such third-party websites. The Company is not responsible or liable for the content of or any damage or loss that may result from your access to or reliance on these third-party websites. You should always read the terms and conditions and privacy policy of a third-party website before using it. If you access or use such third-party websites, you do so at your own risk.
SECTION 8 - PERSONAL INFORMATION
8.1 Information Collection and Use
While using our website and/or mobile application, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may be included, but is not limited to your Name, Email Address, Phone Numbers & Address.
8.2 Log Data
Like most website operators, M/s. Satva Biotech collects information that your browser sends whenever you visit our website. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information.
8.3 Communications
We may use your Personal Information to contact you through emails, newsletters and telephonic support. This may be used to share marketing or promotional materials and other product related informsation such as new feature announcement or new product release etc.
We may contact you via telephone, SMS or other electronic messaging or by email with information about your delivery, orders, experience, or any feedback thereon. Any calls that may be made by us, by itself or through a third-party, to the users and customers may be recorded for internal training and quality purposes by us or any third-party appointed by us.
8.4 Retention of Information
You authorize M/s. Satva Biotech Private Limited and/or authorized third parties to retain the information both identifiable and processed information, shared by you for the purpose of using the Site and/or the services and for any marketing campaign of the Company and/or third-party service providers.
8.5 Privacy
The Company believes strongly in protecting user privacy and providing You with notice of the Company’s use of data. Please refer to the Company Privacy Policy, incorporated by reference herein, that is uploaded on the Website.
SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS
9.1 Product Descriptions, Errors and Inaccuracies
While describing our Products on our Website, we endeavour to be as accurate as possible. To the extent implied by applicable law, we do not warrant that the Product descriptions, colours, information or other content available on the Website are accurate, complete, reliable, current, or error-free. The Website may contain typographical errors or inaccuracies and may not be complete or updated. Such errors, inaccuracies or omissions may also relate to pricing and availability of the Product or services. Please note that the Product pictures are indicative and may not match the actual Product.
SECTION 10 - PROHIBITED USES
10.1 Use of Website
The Company shall not be liable for any loss, damage, or detriment arising from or attributable to the use or misuse of the Website by any person. You shall access and use the Website solely for lawful and legitimate purposes and shall, at all times, comply with all applicable local, state, national, and international laws, regulations, and statutory requirements, including those governing intellectual property rights.
You shall not:
(a) interfere with, disrupt, impair, or otherwise adversely affect the operation of the Website or the access and enjoyment of the Website by other users;
(b) copy, reproduce, distribute, or commercially exploit or resell any material or content made available through the Website;
(c) transmit or facilitate the transmission of spam, chain letters, junk mail, unsolicited communications, or any similar form of electronic solicitation;
(d) defame, harass, intimidate, abuse, threaten, disparage, or otherwise cause harm or inconvenience to any other user of the Website; or
(e) undertake, facilitate, encourage, or attempt any activity that is unlawful, harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of privacy, hateful, discriminatory on racial or ethnic grounds, disparaging, or connected with or encouraging money laundering, gambling, trolling, propaganda, or any other unlawful activity whatsoever.
10.2 License
By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your personal, non-commercial use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from the Company or the applicable third party.
10.3 Site Security
You shall not, directly or indirectly, compromise, circumvent, or attempt to circumvent the security or authentication mechanisms of the Website and/or Mobile Application or any system, server, or network connected thereto. Without limitation, you shall not:
(a) access, retrieve, or attempt to access any data, account, server, or system that is not intended for you or for which you do not possess proper authorization;
(b) probe, scan, test, or otherwise assess the vulnerability of any system or network, or attempt to circumvent, disable, or breach any security or authentication mechanism without lawful authorization;
(c) interfere with, disrupt, impair, or attempt to impair the Website or the services provided to any user, host, or network, including through the introduction of viruses or malicious code, overloading, flooding, spamming, mail-bombing, crashing, or any similar means;
(d) transmit unsolicited electronic communications, including promotional material, advertisements, or other forms of unauthorized solicitation;
(e) forge, manipulate, or falsify any email header or other header information contained in electronic communications or newsgroup postings; or
(f) undertake, facilitate, or transmit any material or communication that threatens the unity, integrity, defence, security, or sovereignty of India, prejudicially affects public order, incites the commission of a cognizable offence, or obstructs or impedes the investigation of any offence.
Any violation or attempted violation of the security of the Website, its systems, or connected networks may expose the offending person to civil and/or criminal liability, in addition to any other remedies available to the Company under applicable law.
SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
11.1 Disclaimer of Warranties
Your access to and use of the Website and/or Products shall be entirely at your own risk. The Website and Products are provided on an “as is” and “as available” basis, without any representation, warranty, or assurance of any kind, whether express or implied. To the fullest extent permissible under applicable law, the Company expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from your reliance upon or use of the Website, its content, or the Products.
Without limiting the foregoing, the Company makes no representation or warranty:
(a) as to the accuracy, reliability, completeness, or promptness of any information made available through the Website;
(b) regarding the accuracy, reliability, completeness of information accessible through links to third-party websites;
(c) that any advice, representation, or information, whether oral or written, obtained through the Website shall create or give rise to any warranty or obligation not expressly provided under these T&C;
(d) concerning the results that may be derived from the use of the Products or that any defects or deficiencies in the Products will necessarily be rectified; or
(e) in respect of any Products purchased, procured, or otherwise obtained through the Website.
The display or listing of any Product, service, or offer on the Website at any particular time shall not constitute or imply any assurance of its continued availability. The Company reserves the right, at its sole discretion and without prior notice, to modify, suspend, withdraw, or discontinue any aspect or feature of the Website, including its content, availability, operating hours, or technical requirements for access or use. The Company may likewise cease the publication of any category or portion of information available through the Website.
To the fullest extent permitted by applicable law, the Company shall bear no responsibility or liability for any loss, damage, interruption, or inconvenience arising from or in connection with your inability, whether temporary or permanent, to access or use the Website or any of its features, content, or services.
11.2 Limitation of Liability
The Company takes no liability or exclusive remedy, in law, in equity, or otherwise, with respect to the Website content and Products and/or for any breach of this T&C. The Company will not be liable for any direct, indirect, incidental, special or consequential damages or loss in connection with this T&C or the Products in any manner, including liabilities resulting from (a) the use or the inability to use the Website content or Products or allied services; (b) the cost of procuring substitute the Products or content; (c) any Products purchased or obtained or transactions entered into through the Website; or (d) any lost profits you allege, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed.
You agree that, to the fullest extent permitted by applicable law, neither the Company nor our affiliates, partners, or licensors will be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances for any (a) interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, loss, theft, mis-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of third party website links on the Website; (e) viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink; (f) any inaccuracies or omissions in content; or (g) events beyond the reasonable control of the Company. We make no representations or warranties that defects or errors will be corrected.
This disclaimer constitutes an essential part of this T&C.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.
SECTION 12 - INDEMNIFICATION
12.1 Indemnification
You will release, indemnify, defend and hold harmless the Company, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorney’s fees and expenses, of third parties relating to or arising out of:
(a) this T&C or the breach of your warranties, representations and obligations under this T&C;
(b) the Website content or your use of the Website content;
(c) the Products or your use of the Products (including trial products);
(d) any intellectual property or other proprietary right of any person or entity;
(e) your violation of any provision of this T&C; or
(f) any information or data you supplied to the Company.
When the Company is threatened with suit or sued by a third party, the Company may seek written assurances from you concerning your promise to indemnify the Company; your failure to provide such assurances may be considered by the Company to be a material breach of this T&C. The Company will have the right to participate in any defence by you of a third-party claim related to your use of any of the Website content or Products, with counsel of the Company choice at its expense. The Company will reasonably cooperate in any defence by you of a third-party claim at your request and expense. You will have sole responsibility to defend the Company against any claim, but you must receive the Company’s prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this T&C or your use of the Website or the Products.
SECTION 13 - SEVERABILITY
13.1 Severability and Survival
If any provision or provisions of these T&C shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
SECTION 14 - TERMINATION
14.1 Termination
The Company reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms of this T&C. Following termination, you will not be permitted to use the Website and the Company may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, the Company reserves the right to exercise whatever means it deems necessary to prevent the unauthorized access of the Website. This T&C will survive indefinitely, unless and until the Company chooses, in its sole discretion and without advance notice to You, to terminate it.
14.2 Cessation of Operation
The Company may at any time, in its sole discretion and without advance notice to You, cease operation of the Website and distribution of the Products.
SECTION 15 - ENTIRE AGREEMENT
15.1 Entire Agreement
This T&C comprises the entire agreement between you and the Company and supersedes any prior agreements pertaining to the subject matter contained herein.
15.2 Effect of Waiver
Any delay or forbearance by the Licensor(s) in enforcing or exercising these Terms shall not constitute a waiver of any rights or provisions. If any provision of this T&C is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in such provision, and the other provisions of this T&C remain in full force and effect.
15.3 Force Majeure
The Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott, any acts of nature, labour disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control. Further if Force Majeure event takes place that affects the performance of our obligations under these T&C our obligations under these T&C shall be suspended for the duration of Force Majeure event.
15.4 Please refer pages Return Refund & Cancellation, Shipping Policy for more details.
SECTION 16 - GOVERNING LAW
16.1 Governing Law and Jurisdiction
This T&C shall be construed in accordance with the applicable laws of India and will be governed by the laws of the state of Maharashtra. Neither you nor the Company will commence or prosecute any suit, proceeding or claim to enforce the provisions of this T&C, to recover damages for breach of or default of this T&C, or otherwise arising under or by reason of this T&C, other than in courts located in State of Maharashtra. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this T&C.
16.2 Arbitration
Any dispute, difference or question arising out of this agreement shall be settled amicably between the parties, failing which the same shall be referred to arbitration under Mumbai Jurisdiction.
(a) Either party’s failure at any time to require strict compliance by the other party of the provisions of this Agreement shall not diminish such party’s right thereafter to demand strict compliance therewith or with any other provision. Waiver of any particular default shall not waive any other default.
(b) In the event of any dispute, claim, or controversy arising under this Agreement, the Parties shall in good faith endeavour to settle the dispute amicably. Thus, attempt should also be made by the parties to settle the dispute through video conferencing and telephonic means of communication or by exchange of correspondence. If any dispute is not settled amicably, the same shall be referred to the sole arbitrator and the said appointment should be as per the mentioned law. Both parties shall appoint an arbitrator using an “Online Dispute Resolution” ODR Platform and conduct the proceedings through the ODR platform. The award given by the Arbitrator shall be final and binding on both Parties.
16.3 Waiver of Class Action Rights
By accepting the T&C, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device, any claims arising out of, relating to, or connection with this T&C must be asserted individually.
16.4 Domestic Use
The Company makes no representation that the Website or Products are appropriate or available for use in locations outside India. The users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.
16.5 Assignment
You may not assign your rights and obligations under this T&C to anyone. The Company may assign its rights and obligations under this T&C in its sole discretion and without advance notice to you.
SECTION 17 - CHANGES TO TERMS OF SERVICE & OTHER POLICIES
17.1 Changes to the Terms and Conditions & other policies
The Company reserves the right to amend or revise the T&C & other policies at any time by uploading a revised or amended T&C on the Website with or without prior notice. The amended T&C will be effective immediately after it is uploaded on this Website. Your access or use of the Website following any such changes constitutes your acceptance to the revised T&C and You shall be bound by these T&C, as amended. The application of the T&C shall be determined at the time when the user uses or accesses or places any order on the Website or Mobile Application. For this reason, we encourage you to review these T&C each time you access and place your order. This T&C does not alter in any way the terms or conditions of any other written agreement you may have with the Company for other products or services. If you do not agree to this T&C (including any referenced policies or guidelines), please immediately terminate your use of the Website. Other Policies viz -Return Refund & Cancellation, Shipping Policy etc, are also subject to necessary changes as per company laws & amendments.
17.1 Applicability of Upgrades
We, or the software application store which makes the software available for download includes the functionality to automatically check for updates or upgrades to the software. Unless your devise, its settings, or computer software does not permit transmissions or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates automatically. You may be required to install certain upgrades or updates from time-to-time in order to access or use the Services, or portions thereof.
SECTION 18 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
18.1 Creative Ownership and Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation
- to maintain any comments in confidence;
- to pay compensation for any comments; or
- to respond to any comments.
18.2 Customer Reviews
Customer reviews or ratings for any third-party service providers do not reflect our opinion. It is pertinent to note that each and every review posted on the Website and/or Mobile Application is the personal opinion of the Customer only. Further, the advertisements published on the Website and/or Mobile Application are independent of any reviews received by such advertisers.
18.3 Duty to Monitor Content
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 19 – SPECIAL FEATURES, FUNCTIONALITY AND EVENTS
19.1 Special Offers
NRoute may offer certain special features and functionality or events (such as contests, promotions or other offerings) which may (a) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions; and (b) be offered by us or by third parties. If so, we will notify you of this and if you choose to take advantage of these offerings, you agree that your use of those offerings will be subject to such additional or separate terms of use, rules and/or policies.
19.2 Risk of Loss
We are not responsible if a gift card/ Freebie/ Coupon is misplaced, lost, stolen, destroyed or used without your permission, and we have no obligation to replace a gift card under such circumstances.
Contact Us
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding the Products or the Website.
Customer Service Desk:
Email: info@satvabiotech.in
Phone Number: (+91) 9769937372
Contact Days: Monday-Friday (From 10 am to 6 pm)
Grievance officer: The name and contact details of the Grievance Officer to handle any complaints in relation to the sale of Products or use of this Website are provided below:
Customer Redressal Officer
Mr. Darshansinh Jhala
Address: Satva Biotech Private Limited, 203-204 Peninsula Plaza, Fun Republic Lane, Andheri West, Mumbai 400053.Time: Monday-Friday (From 10 am to 6 pm)
Note: M/S SATVA BIOTECH PRIVATE LIMITED is licensed to use and operate the site and supply products directly to customers who transact using the site. As a user of the site and its services you are contracting with M/S SATVA BIOTECH PRIVATE LIMITED through these terms.
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It has recently come to our attention that a scam is circulating within our industry, targeting B2B customers with fraudulent offers of substantial discounts and enticing freebies, such as free laptops against minimum purchase orders. These offers are often accompanied by forged documents that appear genuine but have fraudulent bank account details.
To protect yourself, please verify the authenticity of any offer for NROUTE products before making a purchase. For verification, you can contact our support team at (+91) 9769937372 or write to us at info@satvabiotech.in before placing your order. Our team will confirm whether the offer you have received for NROUTE products is genuine.
We care about the safety of your business and urge you to be cautious to prevent falling victim to these scams.
If you need further assistance or wish to report suspicious activities concerning NROUTE products, please contact our support team using the details provided above.